About the role
About the Role
This customer-facing role connects the solution sold with the work delivered, from initial discovery through implementation and go-live. As part of the Commercial organization, you will partner with Sales, Customer Success, Product, and Engineering to design practical solutions for supply chain and cold chain customers.
What You'll Do
* Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, systems, data, and constraints.
* Deliver tailored product demonstrations and address technical objections using customer-relevant scenarios.
* Own solution designs, including applicable modules, data needs, integrations, scope, and delivery phases.
* Turn designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
* Support proposals and commercial documents by ensuring commitments are technically deliverable.
* Lead solution workshops, guide software configuration, and remain accountable through customer go-live.
* Coordinate handoffs and deliverables across Product, Data, Engineering, and Delivery teams.
* Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
* At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
* Experience owning solution designs from pre-sales through implementation and go-live, including tailored demonstrations and technical sales discussions.
* Background in supply chain, cold chain, logistics, or quality management, ideally in a regulated industry with compliance and traceability needs.
* Hands-on experience configuring or implementing enterprise software, plus familiarity with data integrations, APIs, and system interoperability.
* Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.
* Experience coordinating cross-functional technical delivery and building reusable implementation materials is valuable.
Compensation & Benefits
Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available.
Location
On-site in Chicago, Illinois, United States.