About the role
Job Summary
The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.
Essential Duties/Accountabilities
* Develop customer relationships by providing exceptional customer service with incoming customer communication.
* Assist in resolving customer relations problems with both dealers and end users.
* Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.
* Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.
* Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.
* Communicate effectively both externally and internally.
* Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.
* Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.
* Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.
* Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines.
* Other duties assigned.
Qualifications
• High School diploma required
• Knowledge of HVACR terminology and HVACR product knowledge is a plus.
• Demonstrated performance history in sales & new market development.
• Proven success in meeting sales goals with ability to analyze and interpret sales and market data.
• Solid business/problem solving skills with the focus on customer service (internally and externally)
• Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applications
Skills
* Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
* Excellent customer service mindset with the ability to develop long term relationships.
* Excellent analytical aptitude with a proven ability to analyze/interpret data.
* Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.
* Ability to work independently and in a team environment.
* Proactively seeks continuous process and service improvements.
Physical Demands and Work Environment
• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.