About the role
About the Role
This customer-facing role bridges pre-sales solution design and implementation for a logistics software platform serving temperature-controlled and high-value supply chains. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical thread from discovery through production go-live.
What You'll Do
* Lead discovery with quality, logistics, supply chain, and IT stakeholders to understand workflows, systems, data sources, and constraints.
* Deliver tailored product demonstrations and address technical objections using customer-specific processes and requirements.
* Design solutions by identifying relevant modules, integrations, data needs, phasing, and scope.
* Turn solution designs into sequenced implementation plans and statements of work, including realistic estimates, dependencies, and risks.
* Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
* Lead solution workshops, support configuration, and remain accountable for the design through implementation and go-live.
* Coordinate technical handoffs across Product, Data, Engineering, and Delivery, and share customer insights to inform product development.
* Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
* At least 5 years of experience in solutions engineering, solutions architecture, or technical account management delivering enterprise software implementations.
* Experience owning solution designs from pre-sales through implementation and go-live.
* Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry.
* Hands-on experience configuring or implementing enterprise software, and delivering tailored demonstrations in sales settings.
* Ability to coordinate technical handoffs and sequence work across Product, Engineering, and Delivery teams.
* Proficiency with Figma, FigJam, or similar design tools, and Linear, Jira, or equivalent project tracking systems.
* Familiarity with APIs, data integration, system interoperability, and reusable implementation playbooks is valuable.
Compensation & Benefits
Base salary: $140,000 to $180,000 annually. Visa sponsorship is not available.
Location
On-site in Chicago, Illinois, United States.