About the role
At TechBiz Global, we provide recruitment services to top clients from our portfolio. We are looking for a driven Account Manager to manage and grow our client’s strategic partnerships in Spain, combining commercial account management with hands-on execution, technology rollouts and performance improvement. This role offers meaningful ownership of high-profile accounts within a fast-growing global technology company.
You will manage, develop and expand our client’s strategic accounts in spain, ensuring partners successfully implement
and scale our solutions. Your mission is to improve trade-in adoption, customer experience and commercial performance at the
intersection of technology, retail execution and partner relationships.
Key Responsibilities
Strategic Account Management
• Manage relationships with key retail, telecom and technology partners in Spain.
• Build relationships from senior management through operational and frontline teams.
• Develop account growth plans across channels, stores and categories; lead regular business reviews.
Partner Implementation & Rollouts
• Coordinate platform integrations, operational readiness and partner launches.
• Work with product, technology and operations teams to deliver smooth implementations.
• Drive training, process changes, frontline adoption and post-launch improvements.
Commercial Performance & Growth
• Own account KPIs including trade-in volumes, attach rates, conversion, revenue and customer experience.
• Use performance data to improve pricing, customer journeys and sales effectiveness.
• Execute marketing, staff-incentive and partner-engagement initiatives to increase adoption.
• Identify upsell, cross-sell and account expansion opportunities.
Cross-Functional Execution
• Bridge partner teams and NorthLadder’s global commercial, product, technology and operations teams.
• Coordinate stakeholders, resolve issues and ensure timely delivery.
• Translate partner feedback into actionable product and process improvements.
Requirements
• 4–8 years in key account management, business development, consulting, technology implementation or commercial
operations.
• Track record managing complex client relationships and delivering commercial outcomes.
• Strong analytical skills and comfort with KPIs and business performance data.
• Good understanding of technology platforms, digital products and integration-led models.
• Ability to drive cross-functional projects and influence without formal authority.
• Hands-on execution orientation, initiative and structured problem-solving.
• Telecom, consumer electronics, retail, e-commerce or marketplace experience is an advantage.
• Entrepreneurial and proactive; fluent in Spanish and English.
Location & Career Opportunity
Based in Barcelona or Madrid, with travel across Spain as needed. Work closely with European commercial leadership and
global teams, with opportunities to progress into larger account or country leadership roles.