About the role
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
* Workstation operating system issues of any kind. * Printer issues of any kind. * Standard business application (Office, etc.) issues of any kind. * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. * Server issues of any kind. * Networking issues of any kind. * Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
* Willing to work full-time on-site, either at the company office or client locations as required. * Experience with Windows and Mac OS troubleshooting. * Experience with Server 2016 through 2025. * Experience with VMWare and Hyper V Virtualization. * Experience supporting M365 and Azure. * Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels. * Minimum of five years experience in IT Support or a similar role. * Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting. * Advanced understanding of managing, and troubleshooting networks. * Advanced understanding of virtualized environments. * Experience with Managed Service Providers (MSPs) is highly desirable. * Active Network Certifications are preferred. * Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs
* CSAT: Scores filled out by clients using the rating system in tickets. * Quality Score: Assessments performed by the training and quality team. * Utilization: Hours entered into tickets in the ticketing system. * Hours / Ticket: Average number of hours entered per service ticket. * First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.
Benefits
* Medical Insurance Plan * Dental & Vision * Life Insurance * Disability Coverage * Paid Time Off (starts at 15 days per year) * Maternity/Paternity Leave * Paid US Holiday * Retirement Plan * Salary Advancement/Loan * Health & Wellness Program * Company-paid training and certification * Supplemental Life Insurance (Employee-paid) * Supplemental Health Plans (Employee-paid)