About the role
Position Overview
AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance coverage options. You will work remotely, meet with clients virtually, and help make the insurance decision-making process clear and comfortable.
This role is a strong fit for someone who enjoys helping people, communicates with confidence, and wants a career supported by training, coaching, and advancement opportunities.
Responsibilities
* Work with prospective clients from company-provided warm leads
* Schedule and conduct virtual appointments
* Build rapport and identify each client’s insurance needs
* Present life, supplemental health, and accident insurance options
* Answer questions and provide clear, helpful information
* Follow up with clients and maintain professional relationships
* Keep organized records and complete required documentation
* Attend ongoing training and coaching sessions
What We Offer
* 100% remote work environment
* Warm leads provided
* Weekly compensation with unlimited earning potential
* Medical insurance premium reimbursement
* Online training resources available across devices
* Daily mentorship and leadership support
* Performance-based incentives
* No business overhead expenses
* OPEIU Local 277 union representation
* Long-term career opportunity with a stable organization serving members for 70 years
Qualifications
* Excellent written, verbal, and listening skills
* Customer-focused attitude and strong interpersonal skills
* Dependable, organized, and detail-oriented
* Comfortable learning online systems and computer functions
* Self-motivated with a positive, professional approach
* Able to work successfully both independently and within a team