About the role
At Grandville Family Dental Team (part of Seva Dental Team), the front desk is not just a desk. It is mission control. 🚀
We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.
If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.
Why This Role Matters
The patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.
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Hours
Monday - Tuesday 7:00 A.M. - 4:00 P.M.
Wednesday 8:00 A.M. - 5:00 P.M.
Thursday 7:00 A.M. - 4:00 P.M.
Friday 8:00 A.M. - 2:00 P.M.
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What You’ll Do
You will help create an excellent patient experience while keeping the front office organized and on track.
Day-to-day responsibilities include:
* Answering patient calls throughout the day * Scheduling and confirming appointments * Checking patients in and out * Verifying patient insurance benefits and eligibility prior to appointments * Reviewing and documenting patient financial and insurance responsibility with 100% accuracy * Collecting payments for services performed * Managing the daily patient schedule * Reaching out to patients due for treatment or hygiene visits * Using scheduling tools to fill cancellations and past-due appointments * Following up on outstanding and past insurance claims as needed * Posting insurance payments and EOBs accurately * Collecting past-due balances * Supporting the team during morning huddles and throughout the day
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What We’re Looking For
This role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.
Qualifications:
* Strong computer skills and confidence learning systems quickly * Ability to multitask in a fast-paced environment * Professional, positive, service-focused attitude * Team player who works well with others * 2+ years of experience in a direct customer-facing role * Dental office experience preferred * Experience with insurance verification, posting insurance payments, and EOBs required * Familiarity with dental practice management software is a plus
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Benefits
We take care of our team, too.
* Medical insurance * Vision insurance * Life insurance * Seva Dental coverage, including immediate family * 401(k) * Holiday pay * PTO * Monthly bonus opportunity
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Ready to Join Grand Rapids Dental Team?
If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we’d love to meet you.
Come be the reason patients feel taken care of before they even sit in the chair. 🦷✨