About the role
Job Description
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
* Ensure smooth and timely freight process flow. * Prepare various documents for international transportation. * Coordinate and negotiate rates with our contracted vendors in procuring space and services. * Ensure accurate and timely client and vendors billing. * Ensure accurate and timely data entry into our operating system. * Interact with our customers in arranging their international export shipments, meeting customer service standards. * Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. * Understand department process flow, constantly looking for areas of improved efficiency. * Ensure all customers standard operating procedures are followed as per the DLSOP. * Work with the team on meeting KPI standards, as per the company's procedures. * Monitor shipment reports to ensure total customer satisfaction * Overseas communications
Support the supervisor in the following areas:
* Daily review Stat 1 and operational reports and work with team on updating event codes * Audit files and work with the team on meeting operating process standards * Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers. * Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Finances:
* Proactively work to maintain and monitor accounts payment within 30 days. * Ensure company credit procedures are followed and utilized effectively. * Accurate and timely billing of vendors and resolve accounting issues. * Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report. * Monitor intercompany accounting discrepancies via AJAX report.
Sales / Retention:
* Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. * Participate to the transition of new business/ updates to existing business. * Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
People:
* Identify with manager / supervisor, develop, and mentor your No. 2. * Support the supervisor where needed: * Allocate workloads within team to ensure smooth operations during peak activity or staff absence. * Be a guide for the team - mentor agents * Ensure team meets company standards of 52 hours training per year per employee. * Follow-up new hires training as per the company requirement standards. * Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Systems:
* Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management) * Be open to implementing new system changes and enhancements with your team. * Be involved and suggest system/process improvements. * Set the tone of this environment within your team.
Culture:
* Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
* 2 years of industry specific qualification (country specific). * Good market and product knowledge. * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Pro-active, strong organizational skills. * Good computer skills (Excel, Word). * Hazardous Materials certification (preferred). * Fluent in English.
Reporting Structure: Air Export Supervisor
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus