About the role
Job Title: Leasing Agent Location: Cleveland, OH Job Type: Full Time, On-site Compensation and Benefits
* $20-$23/hr + Commission; commensurate with experience
* Health Insurance
* PTO and Holiday Pay
Overview:
Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.
As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.
Ideal Candidate Profile:
We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:
* Humble: Open to learning and growing while supporting the team
* Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance
* Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities
You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.
Key Responsibilities:
Leasing & Sales
* Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
* Present available units and community amenities in an appealing, persuasive, and informative manner
* Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
* Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
* Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
* Follow up with prospects via phone, email, and CRM systems to convert leads into leases
Marketing & Outreach
* Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
* Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
* Track traffic and leasing performance using internal reporting tools
* Coordinate move-in logistics, welcome packages, and resident orientations
Customer Service & Retention
* Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
* Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
* Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
Administrative & Operational Support
* Maintain daily knowledge of apartment availability, pricing, and lease expirations
* Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
* Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
* Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
* Ensure leasing office and tour paths are consistently clean, organized, and welcoming
Requirements & Qualifications:
* 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
* Previous experience in apartment leasing or residential property management strongly preferred
* Strong communication, presentation, and negotiation skills
* High energy, outgoing personality, and professional appearance
* Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
* Excellent organization and time management skills
* Must be available to work weekends and flexible weekday hours as needed
* Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
* High school diploma or equivalent; college coursework in business or real estate is a plus
Compensation & Benefits:
* Base Salary: [SALARY HERE] + Commissions
* Quarterly Bonus Pool + Year-End Performance Bonus
* Health & Dental Insurance
* Generous Paid Time Off (PTO) & Paid Holidays
* Career growth opportunities within a fast-growing property management company
* Supportive, collaborative team culture focused on excellence and resident satisfaction