About the role
Job Description
IT Support Specialist
Location: Northern Virginia (Multiple Clinic Locations)
Travel Required: Yes – Regular travel between clinic locations throughout Northern Virginia
Position Type: Part-time without benefits – Hourly
Pay Range: $18-21/hr.
Position Summary
We are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.
The ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands-on technical support.
Essential Responsibilities
* Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person. * Set up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory). * Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications. * Troubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment. * Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services. * Set up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment. * Maintain and support printers, scanners, copiers, and other clinic technology systems. * Assist with network connectivity issues, including Wi-Fi, LAN, VPN, and internet access troubleshooting. * Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks. * Support Vonage Phone systems and other communication platforms. * Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management. * Monitor system performance and identify recurring technical issues, escalating trends and concerns to upper management. * Provide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices. * Maintain inventory records for IT assets, equipment, and software licenses. * Travel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance. * Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues. * Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures. * Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews. * Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate. * Perform other IT support duties as assigned.
Qualifications
Required
* CompTIA A+ certification. * Network++ Certification. * Basic knowledge of Microsoft 365 applications and administration. * Understanding of Windows 10/11 operating systems. * Familiarity with computer hardware, printers, and networking fundamentals. * Strong customer service and communication skills. * Valid driver's license and reliable transportation. * Ability to travel regularly between clinic locations.
Preferred
* Associate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience. * Microsoft 365 Fundamentals (MS-900) certification. * Experience supporting Microsoft Teams, SharePoint, or OneDrive. * Experience with ticketing systems and remote support tools. * Knowledge of healthcare or multi-site business environments.
Physical Requirements
* Ability to lift and transport IT equipment up to 50 pounds. * Ability to travel between multiple clinic locations throughout the workweek. * Ability to work in both office and clinical environments.
Additional Information
Benefits
* Mileage reimbursement for business travel * 401(k)