About the role
Job Description
As a Client Advisor on the managed billing team, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.
Key Responsibilities
Strategic Client Partnership
* Lead comprehensive case intake conversations with attorneys * Analyze case theories and develop targeted expert witness search strategies * Translate complex legal needs into actionable research parameters
Project Management
* Oversee end-to-end client engagements * Ensure timely delivery and exceptional quality of all deliverables
Relationship Management
* Build and maintain strong relationships with attorney clients * Present findings and recommendations to key stakeholders * Proactively identify and resolve potential challenges * Serve as a trusted advisor throughout the litigation process
Qualifications
* Bachelor of Science or Bachelor of Arts
* 1-3 years of client or customer service experience
* Exceptional attention to detail and commitment to accuracy
* Strong analytical and critical thinking abilities
* Demonstrated ability to work independently in a fast-paced environment
* Outstanding written and verbal communication skills
* Proven track record of meeting deadlines and managing multiple priorities
* Natural problem-solver with a creative approach to challenges
* Previous experience in legal, research, or professional services industries preferred but not required
Additional Information
All your information will be kept confidential according to EEO guidelines.