About the role
MacMore is seeking to fill a full-time Concierge Service Representative position for a pending contract award with the Department of Defense Health Agency.
Location: Fort Belvoir, VA
Responsibilities: * Greet patients, visitors, and staff and proactively offer assistance. * Provide directions to clinics, wards, offices, and nearby medical-center facilities. * Escort guests or arrange patient transportation through the dispatcher. * Assist patients entering or exiting vehicles, taxis, and shuttle buses. * Open doors and report malfunctioning accessible doors. * Collect and return wheelchairs, crutches, and walkers at shift changes. * Monitor compliance with visitor identification requirements and report violations. * Respond to hospital emergency codes and participate in emergency exercises. * Assist with patient evacuation during mass-casualty or emergency events. * Provide aid within BLS training limitations and promptly notify the supervisor. * Distribute and collect patient-satisfaction surveys. * Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions. * Report safety, security, maintenance, and service issues.
Minimum Qualifications
* At least one year of hospitality-service experience or equivalent work. * Fluent English reading, writing, speaking, and comprehension skills. * Proficiency in Microsoft Word and Excel. * Excellent customer service, communication, telephone etiquette, and interpersonal skills. * Courteous, patient, attentive, adaptable, and able to handle difficult situations positively. * Knowledge of general medical ethics. * Current Basic Life Support certification from the American Heart Association or American Red Cross.