About the role
As a Regional Manager at 7 Brew Coffee, you are a pivotal leader responsible for overseeing multiple stands, driving operational success, and embodying the 7 Brew mission to “brew smiles one cup at a time.” Your role ensures that Stand Managers and their teams deliver exceptional customer experiences, maintain operational excellence, and uphold the company’s vibrant culture across your region.
1. Accessibility and Communication
* Be approachable and available to Stand Managers, team members, and upper management via calls, texts, and emails, providing timely support, guidance, and solutions.
* Respond promptly to communications (e.g., emails, GroupMe, or other platforms) to ensure alignment and address operational needs.
* Act as a resource for Stand Managers, offering problem-solving support for staffing, customer issues, or operational challenges.
2. Leadership and Attendance
* Attend all required meetings, including leadership gatherings, regional meetings, and stand-level meetings, to align with company goals, strategies, and operational priorities.
* Maintain a visible presence by regularly visiting stands to support teams, reinforce processes, and assess operational performance.
* Foster open communication with Stand Managers, providing constructive feedback and holding them accountable for meeting expectations in customer service, efficiency, and financial performance.
3. Financial Responsibility
* Achieve Cost of Goods Sold (COGS) and labor goals through effective oversight of stand operations, inventory management, and scheduling practices.
* Monitor financial performance metrics across your region, identifying trends and implementing corrective actions to ensure profitability.
* Collaborate with Stand Managers to optimize inventory ordering, reduce waste, and maintain cost efficiency while upholding quality standards.
4. Leadership Development
* Identify, mentor, and develop high-potential Stand Managers and Shift Leads to build a robust leadership pipeline within your region.
* Provide tailored training, resources, and opportunities to foster growth, ensuring leaders are equipped to excel in their roles and advance within 7 Brew.
* Conduct regular performance reviews with Stand Managers to set goals, address challenges, and celebrate successes.
5. Driving Sales Growth
* Analyze sales data to develop targeted strategies that increase customer traffic, boost average ticket size, and enhance customer loyalty.
* Collaborate with upper management to align regional sales initiatives with company-wide objectives.
6. Fostering 7 Brew Culture
* Champion 7 Brew’s culture of positivity, kindness, and hustle across all stands in your region, ensuring teams deliver fast, fun, and friendly service.
* Promote a collaborative and inclusive environment where team members feel valued, empowered, and motivated to create “WOW moments” for customers and each other.
* Encourage Stand Managers to organize team-building activities or community outreach events to strengthen team cohesion and community ties.
* Model 7 Brew’s core values in all interactions, inspiring Stand Managers and teams to uphold the brand’s reputation for exceptional experiences.
7. Operational Excellence
* Ensure stands maintain quick wait times (e.g., target drive-thru times of 3:30) and deliver exceptional customer service that aligns with 7 Brew’s brand standards.
* Oversee the implementation of directives from upper management, ensuring consistency in processes, procedures, and quality across all stands.
* Conduct regular stand audits to verify compliance with health, safety, and cleanliness standards, addressing any deficiencies promptly.
8. Feedback and Accountability
* Provide regular, actionable feedback to Stand Managers to drive continuous improvement in customer service, operational efficiency, and financial performance.
* Hold Stand Managers accountable for meeting expectations outlined in the Stand Manager Expectations, including scheduling, inventory management, and team development.
* Use performance metrics and customer feedback to identify areas for improvement and celebrate successes across your region.