About the role
Job Summary
We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.
This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
* Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
* Present cruise products and make travel recommendations.
* Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
* Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
* Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
* Perform other job-related functions as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
* Minimum High School Diploma or GED.
* Inside / outside field 1 year sales experience with proven sales success.
* Experience developing new business and new accounts with a customer service background.
* Proficient in Microsoft Office Suite.
* Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
* Excellent interpersonal skills.
* Superior prospecting, presentation and closing skills.
* Comfortable working in an environment requiring achievement of monthly sales targets and goals.
* Effective time management, organizational and multi-tasking skills.
* Ability to maintain strong working knowledge of cruise products.
* Ability to work independently and manage our Customer Relationship Management (CRM) system.
* Good problem-solving skills.
* Consistent and reliable attendance and punctuality are essential functions of the job.
* Must be fluent in English and be able to read, write and articulate in English
* For internal interest, one must be in good standing with no verbal, written, or final warning.
OTHER:
* Shifts: * The training class runs for four (4) consecutive weeks: * Monday through Friday 09:00 AM - 06:00 PM (EST). * Once you've graduated from the training, your schedule will be: * Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). * Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
* Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
* All applicants should fill out the application thoroughly.
* Salary: * The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
***Or your State minimum hourly wage if higher
Carnival provides comprehensive and innovative benefits to meet your needs, including:
* Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage
* Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan
* Paid Time Off * Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. * Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. * Sick Time – All full-time employees receive 80 hours of sick time each year.
* Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
REMOTE
# CCL
Originally posted on Himalayas