About the role
Role: Microsoft Dynamics 365 Functional Analyst
Location: South Wales, UK
Salary: £46,000 per annum + annual bonus
Details
We are looking for an experienced Dynamics 365 CRM professional to help shape, develop and optimise a large-scale global D365 environment. This role requires proven, hands-on D365 CRM experience configuration, workflows, automations and functional ownership are at the core of the work.
Youll join a global organisation operating across 12 business units, supporting 650+ users, and running the latest release of Dynamics 365 CRM. The work is 80% configuration and enhancement and 20% escalated support, as frontline queries are handled by the service desk.
This is a fully remote role with approximately four planned trips per year. The organisation welcomes applicants from all backgrounds and is committed to inclusive, fair hiring.
Job Responsibilities
* Configure Dynamics 365 CRM entities, forms, dashboards, business rules, workflows and automations. * Translate business requirements into scalable, well-structured CRM solutions. * Manage user access, permissions and data structures including master data and product/contract configuration. * Investigate and resolve escalated CRM issues including integrations and data integrity concerns. * Work with developers, vendors and third parties on technical enhancements and improvements. * Reduce manual tasks through automation, integrations and smart CRM design. * Deliver training sessions and create user documentation to support adoption. * Act as a key point of contact for CRM queries, improvements and guidance. * Monitor system health, data quality, performance and adoption analytics. * Test, document and deploy CRM changes using structured release processes. * Support integrations including Experlogix SmartFlows, ClickDimensions and external web forms. * Develop prompts, templates and use cases as part of the global Copilot rollout. * Contribute to wider CRM and data initiatives to streamline and standardise processes across the group.
Technology Environment
* Microsoft Dynamics 365 CRM (latest release) * Experlogix SmartFlows (automation & document generation) * ClickDimensions (marketing automation) * External web form integrations with D365 * Power Platform including Power Automate * Three data centres across the US, Europe and Southeast Asia
Essential Experience
* Hands-on experience with Microsoft Dynamics 365 CRM (mandatory) * Configuration, customisation and workflow/automation design * Experience in 2nd line support or as an advanced CRM super user * Understanding of master data structures * Understanding of change management and structured release processes * Experience with data transfer tools * Strong analytical and problem-solving skills
Nice to Have
* C# or JavaScript * SQL or SSRS * Microsoft Copilot * Experience with CRM-related integrations
Why Join?
* Work on a large-scale Dynamics 365 ecosystem across 12 business units and 650+ users. * Lead and influence the global Copilot rollout. * Focus on configuration and meaningful improvements not endless support tickets. * Fully remote with genuine flexibility. * Partner with teams across different regions, cultures and operating models. * Stable, secure environment with a long-term focus on continuous enhancement. * Organisation invested in automation, integration and smarter working.
Salary & Benefits
* £46,000 per annum * Bonus up to 15% * 24 days holiday + bank holidays * Pension: 5% employer / 4% employee * Life assurance (4x salary) * Cycle to work scheme * Retailer discount platform * Employee Assistance Programme * Annual pay review * Fully remote working with occasional planned travel
How to Apply
For immediate consideration, please send your CV today. If youd like a confidential conversation before applying, feel free to get in touch.
Originally posted on Himalayas