Customer Success Team Agent II

Coinbase · coinbase.com

Remote - USA Remote 2 days ago
Workplace
Remote
Location
USA
Who can apply
Remote for people based in the United States

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About the role

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Requirements:

* Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

* Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

About remote Customer Success Manager jobs

Open jobs
1,230 open remote Customer Success Manager jobs, 231 of them posted in the last 7 days. See all Remote Customer Success Manager jobs
Typical advertised pay
$92,000 – $162,000 a year for the middle half of the 407 job ads from 261 employers that state a salary in US dollars (median $125,000). This is base pay as advertised, not total compensation. Remote Customer Success Manager salary
Skills the job ads ask for most
  • Customer retention 49%
  • Account management 47%
  • SaaS 44%
  • CRM 29%
  • Business reviews 27%
  • Salesforce 25%

Share of the 455 newest postings for the role that name each skill. Resume keywords for Customer Success Manager jobs

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