About the role
Job Title: Production Support Engineer – Connect & RAMP
Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support
Experience: 3–8 YOE.
Location: LATAM
Mode: Remote
We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.
Key Responsibilities
* Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution. * Monitor application and infrastructure performance to minimize downtime and support SLA compliance. * Troubleshoot production issues by analyzing server and application logs. * Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution. * Write and execute SQL queries for data investigation and troubleshooting. * Support application deployments using Jenkins and use GitHub for code review and debugging activities. * Participate in ITIL processes, including Incident, Problem, and RFC/Change Management. * Configure monitoring alerts and dashboards and contribute to alert optimization. * Support the setup of tools and required infrastructure.
Required Skills & Qualifications
* 3–8 years of relevant experience in Production Support or Application Support. * Advanced knowledge of Oracle Database. * Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements. * Experience working with Linux-based infrastructure and cloud services. * Strong monitoring, troubleshooting, and server log debugging skills. * Experience with monitoring tools such as Splunk and/or Dynatrace. * Experience creating alerts and dashboards and optimizing monitoring alerts. * Experience working with ITIL processes, including Incidents, Problems, and RFCs. * Experience with GitHub for code debugging and Jenkins for deployments.
Preferred Skills:
* Experience supporting business-critical production applications. * Familiarity with CI/CD processes and deployment pipelines. * Experience in proactive application monitoring and incident prevention.
Posted On: 16-10-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.