About the role
Grow-Talent.com is working with a leading travel management, corporate card and expense management company that is looking to recruit German, French or Italian speaking B2B Travel Agent to join their team in Portugal.
Position: Travel Agent
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
* Assist travelers with best-in-class personalized support * Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations * Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success * Build meaningful relationships across global teams * Provide feedback to product and engineering team necessary for product improvement * Meet and exceed KPIs.
REQUIREMENTS:
* Native/fluent in German, French or Italian, all oral and written. Fluent in English (B2 or higher) * Previous working experience in a customer service roles, ideally covering travel and hotel segments * Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory * Metrics driven as an indicator and motivator of success * A skilled communicator who enjoys creating personalized verbal and written communication * A team player who thrives in collaborating, giving and receiving feedback and lifting others up * Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform * Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization * Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance * Be part of a dynamic and creative team with positive and friendly atmosphere * Guidance and tools to reach your full potential * Generous medical plans, dental, and vision benefits with premiums * Paid parental and bereavement leave * Subsidized commuter benefits * Mental health support * Connectivity stipends * And many others!
Originally posted on Himalayas