About the role
Job Description
Days and Shift Information
* Full-time position, Monday–Friday 10am-7pm. * Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
Key Responsibilities
* Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery, ensuring on-time performance and customer satisfaction. * Carrier Management: Book and manage carrier relationships, securing competitive rates and reliable service while maintaining compliance documentation. * Communication: Serve as the main point of contact between customers, carriers, and drivers to provide updates, resolve issues, and confirm delivery details. * Documentation & Reporting: Maintain accurate shipment records (PODs, BOLs, rate confirmations) and generate performance reports to track load status and margins. * Problem Resolution: Proactively identify and resolve challenges such as delays, equipment issues, and schedule changes to ensure smooth operations.
Work Environment
* Professional office environment that is well-lit and climate-controlled. * Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking. * Collaborative team setting with regular interaction with account managers, carriers, and customers.
Qualifications
* Bachelor’s degree preferred but not required. Equivalent experience in logistics, supply chain, or customer service will be considered.
Experience
* 1–2 years of experience in logistics coordination, transportation, or customer service preferred. * Proficiency with logistics software such as McLeod, Mercury Gate, DAT, Truckstop, and E2open. * Strong computer skills, including Microsoft Office Suite (Excel, Teams, Outlook) and Power BI for reporting. * Familiarity with carrier networks and freight operations a plus.
Personality Traits
* Excellent communicator with strong verbal and written skills. * Highly organized and detail-oriented. * Quick-thinking problem solver with a solution-focused mindset. * Able to multitask effectively and manage time efficiently in a fast-paced environment. * Team-oriented with a strong sense of accountability and professionalism
Additional Information
Pay/Benefits/Perks
* $26.45/hr * Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. * Medical, Dental, Vision, Life Insurance, Disability * Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.