About the role
Job Description
Front Office Trading Application Support Analyst
Location: London (5 days per week on-site) Employment Type: Permanent Shift Pattern: Shift work and weekend support rota required Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role. Requirement: Candidates must be based in London or within a reasonable commuting distance.
About Talan: Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.
We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.
The Role You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.
This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.
Key Responsibilities: Incident & Problem Management • Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. • Perform root cause analysis and lead post-incident reviews. • Communicate effectively with traders, sales teams, technology teams, and management during major incidents. • Coordinate task-force activities for critical production issues. • Work closely with upstream and downstream support teams to ensure rapid issue resolution. • Ensure all incidents are accurately logged, tracked, and documented. • Drive continuous improvements to platform stability and support processes.
Application Monitoring & Production Support • Support and monitor a suite of Rates eTrading applications within a global production environment. • Maintain high levels of platform availability and operational performance. • Monitor application health, market data flows, trade flows, and system alerts throughout the trading day. • Perform proactive troubleshooting and performance analysis. • Execute production support activities, system administration tasks, and operational readiness checks. • Participate in global handovers with follow-the-sun support teams. • Develop automation and monitoring enhancements to improve operational efficiency. • Contribute to monitoring migrations and tooling improvements using Python and related technologies.
Knowledge Management • Create and maintain support documentation, operational procedures, and knowledge articles. • Act as a subject matter expert for supported applications. • Support user training and adoption of new functionality. • Assist with onboarding and training of regional and follow-the-sun support teams. • Maintain clear and effective operational handover procedures.
Service Improvement • Proactively identify trends, risks, and capacity concerns across supported platforms. • Improve monitoring, alerting, and observability capabilities. • Reduce manual operational tasks through automation and process optimisation. • Ensure support tooling and application logs remain effective, actionable, and fit for purpose. • Drive operational excellence initiatives across the support function.
Change & Release Management • Participate in release cycles and production deployments. • Perform pre-release validation and post-release verification activities. • Coordinate deployment activities with development and infrastructure teams. • Review and communicate release notes to stakeholders. • Ensure new functionality is supportable and operationally ready before production implementation.
Project Delivery • Contribute to technology projects and strategic initiatives impacting trading systems. • Support the introduction of new applications, enhancements, and platform upgrades. • Define operational requirements, monitoring standards, and support models for new solutions. • Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.
Required Experience:
Essential • Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment. • The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications. • Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms. • Experience providing application support as part of a global support team in a fast-paced trading environment. • Proven experience managing high-severity production incidents and driving issues through to resolution. • Strong troubleshooting, analytical, and root cause analysis skills. • Experience working directly with traders, sales teams, development teams, and senior business stakeholders. • Strong commercial awareness with a clear understanding of how technology impacts front-office business performance. • Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams. • Ability to interact confidently with both junior and senior stakeholders across business and technology functions. • Experience supporting complex and diverse technology environments and interconnected systems. • Strong understanding of Linux/Unix environments. • Good SQL and database troubleshooting skills. • Scripting and automation experience using Python, Shell, or similar technologies. • Experience with enterprise monitoring, observability, and support tooling. • Results-oriented mindset with a strong sense of ownership and accountability.
Mandatory Requirements • Front Office Trading Application Support experience is essential • Investment Banking / Capital Markets experience is essential • Rates Trading knowledge highly desirable • London-based role requiring 5 days per week on-site attendance • Participation in shift work and weekend rota support required • Candidates must already be based in or around London • No sponsorship available for this position • Excellent stakeholder management and communication skills required • Proven experience supporting mission-critical trading applications in a Front Office environment required
Highly Desirable • Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets. • Experience supporting electronic trading, pricing, execution, market data, or risk platforms. • Experience within a global follow-the-sun support model. • Exposure to release management, DevOps practices, and production change processes. • Familiarity with vendor and in-house trading platforms.
Education • Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline. • Equivalent industry experience will also be considered.
Additional Information
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