About the role
Job Description
* Build and maintain long-term, trust-based relationships with Customers * Act as the primary point of contact for strategic account discussions * Identify and drive growth opportunities within existing accounts * Collaborate with delivery teams on upsell and cross-sell initiatives * Monitor Customer satisfaction and proactively mitigate risks * Align Customer expectations with operational and delivery capabilities * Translate business needs into structured internal action plans * Partner with Project Managers and delivery stakeholders to ensure transparency and predictability * Support contract extensions, commercial negotiations, and account planning activities * Contribute to long-term account development strategies * Facilitate effective communication between Customers and internal teams * Drive continuous improvement in Customer engagement processes
Qualifications
* 5+ years of experience in Project Management and/or Program Management * Proven experience in Account Management within a service-based IT company * Strong understanding of operational processes in European and US-based corporations * Successful track record of developing and scaling Customer accounts * Hands-on experience creating, negotiating, and managing delivery contracts * Strong commercial mindset and ability to identify business opportunities * Excellent communication, stakeholder management, and negotiation skills * Ability to build strategic long-term partnerships with Customers * Experience balancing Customer expectations with operational capabilities * Structured, analytical, and solution-oriented mindset * Upper-Intermediate or higher level of English
WILL BE A PLUS
* Experience in the AdTech domain * Background working with distributed international teams * Experience collaborating with executive-level stakeholders * Understanding of software delivery lifecycle and engineering processes * Experience participating in pre-sales or business development initiatives
Additional Information
PERSONAL PROFILE
* Relationship-oriented and Customer-focused mindset * Strong ownership and accountability * Strategic and business-oriented thinking * Proactive and growth-driven approach * Strong collaboration and conflict-resolution skills * Ability to work effectively in a dynamic environment