About the role
Job Description
As a Solution Consultant, you’ll combine product knowledge with sales and customer success for our key customers and partners as part of our Revenue office. You’ll help people find the right mix of Caelor apps, guide them through evaluation, adoption and renewals, and bring what you learn from customers back into our product, marketing and sales.
What you’ll do
* Own 1:1 relationships with key prospects, customers and hands-on Solution Partners * Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps * Help customers with onboarding, adoption, renewals, migration questions and adding a second app * Spot and resolve churn risks, expansion potential and partner-assisted opportunities across our key accounts * Provide customer and partner insights for case studies, battle cards, product feedback and roadmap input * Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions across our internal teams
Qualifications
* 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting * Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps * Experience running demos, workshops, onboarding sessions and renewal or expansion conversations * Good familiarity with Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day * Ability to explain technical or operational topics in simple terms * Commercial thinking around retention, expansion, packaging, discounts and partner-led growth * Ability to build trust with customers, partners and internal teams * Clear written and verbal communication in English, including notes, handoffs and customer-facing materials * A plus: background in intranet, knowledge management, ESM, asset management or internal communication areas
Additional Information
* Full-time, remote position. You must be based in the EU and able to travel to partners and customers when needed * You’ll report to our Head of Revenue and work closely with product, marketing and leadership * Start date: ideally December 2026 * A small, international team where your work has a direct impact on customers and on what we build next
Additional Information
What's in for you:
* Attractive remuneration * Lunch voucher * Medical insurance * Annual performance bonuses * Flexible work hours * 25 days: paid leave * Team building activities * Are you a geeky mom? You will keep your salary during your maternity leave and we are addressing flexible hours for working mums!