About the role
Job Description
What You’ll Do
* Welcome clients and patients with a friendly, professional attitude and help maintain a clean, organized, and inviting reception area. * Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member. * Schedule appointments efficiently while supporting daily workflow and the changing needs of a busy veterinary practice. * Check clients in and out, process payments, and help ensure a smooth experience from the first call through the end of the visit. * Provide compassionate, discreet emotional support to clients during difficult situations, recognizing that veterinary care can involve challenging and unexpected outcomes. * Communicate clearly with clients and colleagues while balancing competing priorities and keeping important details organized.
Qualifications
What We’re Looking For
* At least one year of veterinary experience is required, preferably in a veterinary receptionist or similar client-facing role. * A compassionate, calm, and team-oriented approach to client and patient care. * Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism. * Excellent organizational skills and the ability to multitask in a busy environment. * Computer proficiency and the ability to learn new systems and technology. * A proactive, dependable attitude and a genuine interest in continuing to develop your knowledge and skills.
You should also be comfortable working in a veterinary hospital environment where you may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.
Training and Career Development
Whether you want to become an expert in your veterinary receptionist role or grow toward your next career opportunity, we want to help you succeed. You’ll have access to a variety of virtual learning opportunities, hands-on training, and interactive professional development to build your skills and expand your knowledge of veterinary practice operations.
At Homestead Veterinary Hospital, your ability to support clients, communicate with the team, and help create a positive experience matters. If you’re ready to bring your compassion, organization, and customer service skills to a veterinary team that cares for a diverse range of patients, we encourage you to apply!
Experience requirement: Minimum of one year of veterinary experience.
Additional Information
We offer our staff:
* Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) * Employee Assistance Program * Paid Vacation and Sick Time for ALL Employees * Paid Bereavement Program * Paid Parental Leave Program * Competitive Compensation * Continuing Education Allowance (applies to licensed/registered/certified roles) * Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program * Career Development Opportunities * Referral Bonus Program for most positions! * Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) * Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.
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