About the role
Job Description
* The Patient Advocate screens patients for Medicaid and other State or Federal assistance programs, determines eligibility, and assists with applications, documentation, and required follow-up. * Screen patients through bedside visits, phone interviews, or field visits to determine eligibility. * Educate and assist patients with Medicaid and other assistance applications. * Gather required documents and complete eligibility verification. * Coordinate with physicians, case managers, social workers, hospital staff, and government agencies. * Provide excellent customer service and maintain professional relationships. * Document patient interactions, update account statuses, and complete weekly reports. * Follow Sutherland/client policies, quality standards, and Medicaid/HIX guidelines. * Travel to local government offices as needed. * Maintain a professional appearance and keep required certifications current.
Qualifications
* Bachelor’s degree preferred or equivalent work experience. * Knowledge of Medicaid eligibility and Health Insurance Exchange; Certified Application Counselor a plus. * Reliable transportation and ability to travel locally as needed (no overnight travel). * Ability to work independently and make sound decisions. * Strong communication, interpersonal, and relationship-building skills. * Excellent organizational, time management, and multitasking abilities. * Basic computer proficiency and ability to maintain required system knowledge and certifications. * Bilingual (Spanish) preferred but not required.
Additional Information
This is a part time position and will work onsite at two hospitals in Peoria and Pekin, IL. It will be about 20-25 hrs per week
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