About the role
Job Description
Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations. While this position is offered with a remote option, our team is based in Berlin, and we have a strong preference for candidates currently living in or willing to relocate to the Berlin area.
The essence of your role
* Managing key e-commerce accounts with a strategic, sales-driven approach. * Fostering accountability for client relationships, including profit and loss aspects. * Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. * Identifying and leading cross-selling and upselling opportunities from proposal to contract signing. * Developing sustainable, trust-based client relationships to achieve high customer satisfaction.
Qualifications
This is what you need to succeed
* Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields * Deep understanding of logistics, supply chain management, and e-commerce * Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation * Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders * Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships
Additional Information
What we offer:
Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.
Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.
Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.
Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.
Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.
If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!