About the role
Title: Patient Registration Specialist Job Category: Triad Complete Healthcare Poteau Location: Poteau, Ok Position Type: Full-Time Compensation: Competitive Wages
Triad Complete Healthcare in Poteau is seeking a courteous, professional, and detail-oriented Patient Registration Specialist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.
Patient Reception & Customer Service
* Greet and check in patients and visitors in a courteous, professional, and friendly manner. * Verify patient information and update demographics as needed while ensuring privacy and confidentiality. * Act as a liaison between patients, staff, and physicians, communicating clearly and effectively. * Address patient concerns and complaints in a timely, compassionate, and professional manner. * Inform patients of delays or changes to appointments as needed.
Phone & Appointment Management
* Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services. * Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols. * Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.
Patient Intake & Information Management
* Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents. * Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system. * Prepare patient charts and ensure all required documentation is available for providers.
Insurance & Authorization Responsibilities
* Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit. * Identify insurance coverage issues and communicate appropriately with patients, providers, and staff. * Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.
Administrative & Financial Duties
* Accurately collect co-pays, deductibles, and other payments. * Account for daily cash and payment entries, perform daily balancing, and prepare deposits. * Assist with billing inquiries and posted transactions. * Process incoming and outgoing mail, faxes, and other communications.
Clinic Coordination & Organization
* Maintain a clean, organized, and professional front desk and waiting room area. * Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness. * Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.
Qualifications
* High School diploma or equivalent required * Previous experience in a medical office, clinic, or general office environment preferred. * Strong verbal and written communication skills. * Excellent customer service and interpersonal skills. * Basic knowledge of medical terminology and insurance processes preferred. * Ability to understand insurance benefits and perform basic mathematical tasks. * Proficient in basic computer skills and office equipment (phones, fax, copier). * Ability to type at least 40 WPM. * Strong organizational, multitasking, and critical-thinking abilities. * Ability to follow verbal and written instructions accurately.
Preferred Skills & Experience
* Experience with Electronic Health Record (EHR) systems; Athena experience is a plus. * Knowledge of insurance verification, prior authorizations, and billing practices. * Compassionate and empathetic approach when working with patients and families. * Ability to work efficiently in a fast-paced environment. * Bilingual (Spanish/English) is a plus.