About the role
Description
We are seeking an experienced Program Implementation Manager to drive end-to-end delivery across complex, multi-workstream projects involving internal teams and third-party delivery organizations.
The right candidate is a hands-on program management professional who brings rigor, structure and pace to delivery. You are confident in navigating complexity across multiple concurrent workstreams and comfortable taking ownership in a senior role.
You will have end-to-end accountability for program delivery, financial performance and outcomes, ensuring priorities stay aligned, and delivery remains on track.
Briefing
Key Responsibilities
Program Delivery * Own and drive the full implementation lifecycle from planning through to go-live and pathway into business as usual * Build and maintain detailed program plan, milestone schedule and critical path analysis across all workstreams * Co-ordinate delivery across all Ohpen and 3rd party teams and workstreams, actively managing interdependencies and resolving blockers. * Manage external dependencies across other programs and organizational change activity ensuring these are visible and tracked at program level * Own and operate a formal change control process, ensuring scope changes are assessed, approved and reflected in plans and budgets * Ensure program objectives remain aligned to business goals as the program evolves, flagging and managing drift proactively
Risk & Assurance * Own the program risk framework, including risk appetite, mitigation strategies and escalation thresholds * Maintain a live RAID log, ensuring risks and issues are actively managed, mitigated and escalated appropriately * Own program quality gates and milestone reviews, ensuring delivery meets agreed standards and assurance requirements throughout the lifecycle
Resource & Financial Management * Own the program budget, tracking spends against forecast and reporting on financial position regularly * Ensure the right skills and capacity are in place across workstreams, managing resource conflicts and working with third parties to address gaps * Maintain program business case integrity and support benefits realisation planning and tracking
Reporting & Governance
* Track and report program progress accurately and consistently across all workstreams * Prepare regular updates for the Delivery Director and Ohpen Executive team, bringing clear program status, risks and recommendations * Ensure reporting is timely, accurate and appropriate for each audience
Stakeholder & Third-Party Management * Act as the primary point of contact for senior internal and external stakeholders, including sponsors and business leads * Lead and co-ordinate third-party delivery organizations, holding vendors accountable to plans, quality standards and agreed deliverables * Manage escalations and facilitate resolution across organizational boundaries
About You
Essential Requirements
* You have proven experience delivering major transformation or implementation programs, ideally within the Dutch financial services industry, with a strong preference for experience in the Dutch mortgage domain, particularly mortgage transformation projects. * You are experienced in planning and coordinating complex, multi-workstream projects, involving multiple teams and stakeholders. * You bring strong program management experience and are comfortable taking ownership of delivery from planning through execution. * You have experience managing program budgets, including tracking and reporting on financial performance. * You are confident in resource planning across complex, multi-party delivery environments, balancing priorities, and dependencies. * You have experience owning change control processes and ensuring delivery remains aligned with the agreed business case. * You have a strong track record of managing third-party delivery partners, setting clear expectations, and holding them accountable for delivery. * You are comfortable preparing and presenting program updates to senior stakeholders and steering committees. * You are fluent in both Dutch and English (essential).
Desirable Requirements
* You have experience with technology implementations within Dutch Financial Services. * You are comfortable working across both agile and waterfall delivery environments. * You have experience working on multi-vendor or systems integration programs. * You have experience supporting or owning benefits of realization frameworks and tracking whether programs deliver their intended outcomes.
Why us?
What We Offer
* A senior leadership role with end-to-end ownership of a strategic transformation program * The opportunity to work with leading financial institutions on a complex, high-impact implementation * A collaborative environment where you'll partner with experienced delivery, technology, and business teams * Competitive compensation and benefits * The opportunity to make a lasting impact by delivering a program that will shape future business operations