About the role
We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs.
Roles & Responsibilities:
* Provide application support for resolving issues raised by customers via ticketing systems * Conduct root cause analysis for system failures from software defects, environment and data issues * Perform application health monitoring, observing logs and metrics to gauge expected platform performance. * Implement application patches/fixes during planned maintenances coordinating with global delivery teams. * Execute diagnostic tests simulating various real-world use cases and conditions * Create technical notes & frequent Q&A covering solution-specific error resolutions * Handle 2nd level escalations requiring code changes, hotfixes and environment updates.
Required Skills:
* 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions * Working experience providing application support on the SMART on FHIR healthcare platform * Hands-on experience with FHIR resources, terminologies and resource querying * Knowledge of Azure infrastructure * Hand on experience with DevOps * Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc. * Strong grasp over JavaScript, HTML, API development and debugging techniques * Excellent analytical and customer support skills for resolving technical issues timely
Originally posted on Himalayas