About the role
Job Description
* Manage and grow an assigned territory and customer portfolio.
* Develop relationships with distributors, contractors, dealers, fabricators, and end users.
* Serve as the primary contact for customer inquiries, product recommendations, and order support.
* Create, manage, and follow up on quotations, opportunities, and customer projects.
* Conduct proactive outreach to identify new business and support account growth.
* Partner with Regional Sales Managers on territory growth plans and strategic accounts.
* Process sales orders accurately and coordinate status updates, shipment inquiries, and issue resolution.
* Maintain accurate customer, activity, and opportunity records in CRM.
* Manage assigned sales queues and ensure timely follow-up.
* Promote new products, programs, and sales initiatives while maintaining strong product knowledge.
* Collaborate across Sales, Marketing, Operations, and Warehouse teams.
* Follow company procedures and contribute to continuous improvement.
Qualifications
* Bachelor's degree or an equivalent combination of education and experience.
* 3+ years of experience in inside sales, customer service, account management, or sales support.
* Strong verbal, written, and interpersonal communication skills.
* Proven ability to build relationships and manage multiple priorities.
* Experience working with CRM and ERP systems.
* Strong organization, attention to detail, and follow-through.
* Proficiency in Microsoft Outlook, Excel, Teams, and other Microsoft Office applications.
* Ability to occasionally lift 40 lbs. or more.
* Experience in the fence, gate, construction, hardware, industrial, manufacturing, or building-materials industries.
* Experience with Microsoft Dynamics 365 or a similar CRM platform.
* Technical aptitude and the ability to learn and communicate product applications and solutions.
* Experience supporting field sales or regional sales teams.
Additional Information
HOW YOU WILL MAKE AN IMPACT
* Strengthen customer loyalty through responsive, knowledgeable support.
* Turn customer needs and market activity into qualified sales opportunities.
* Improve sales execution through accurate order management, CRM discipline, and timely follow-up.
* Support sustainable territory growth through close partnership with Regional Sales Managers.