About the role
Job Description
In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.
Employment: Full-time
Schedule: 6A-8P Monday -- Friday; every other weekend 7a-5:30p PST
Compensation:
* $20.68–$22.98 USD per hour * Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).
Key Responsibilities
* Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed. * Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution. * Verify patient eligibility and update demographic information to support accurate scheduling and access to care. * Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions. * Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters. * Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.
Qualifications
Requirements
* High school diploma or GED equivalency. * Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies. * Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing. * Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.