About the role
Account Manager (f/m/d) | B2B SaaS | E-Commerce
At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.
YOUR IMPACT
Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success. You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.
* Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.
* Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.
* Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.
* Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.
* Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.
Requirements
* Account Ownership Experience: Proven experience managing B2B customer portfolios, ideally in SaaS, e-commerce, or another technology-driven environment.
* Strong Customer Focus: Experience managing large customer portfolios of about 300 accounts, combining structured day-to-day account management with long-term strategic development.
* Negotiation Skills & Commercial Mindset: A natural sales instinct and strong negotiation skills to position solutions effectively and proactively unlock growth opportunities within existing accounts.
* Proactive Communication: You enjoy reaching out to customers, identifying their needs early, and helping them improve the performance of their online shops.
* Analytical Thinking & Tools: You are confident using CRM systems such as Salesforce and leverage data-driven insights to optimize processes and sustainably improve account performance.
* Language Skills: Fluent German and very good English skills, enabling you to communicate empathetically and professionally with internal and external stakeholders, build trust, and foster long-term relationships.
What we offer you
* Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
* Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
* 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
* Buddy program: An experienced trustee is at your side.
* Learning & Development: Individual training opportunities.
* Events: Team Events, Unit Events, etc.
* Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.