About the role
Purpose The Meter Collector contributes to the timely and accurate billing of customers through the collecting and recording of data used to establish usage on supported office equipment.
Responsibilities
This position is responsible for collecting meter readings by leveraging meter collection tools as well as direct interaction with customers. * Complete daily meter collection assignments * Call customers to collect meter readings on non-networked devices * Upload and download meter readings using various software/tools * Work with internal IT Helpdesk to link data collection tools to customer devices * Monitors daily “issue” reporting and takes appropriate corrective actions to resolve data collection issues * Processes the billing on service contracts once valid meters are input * Provide management and ad-hoc reports utilizing Microsoft Excel * Effectively communicate with employees and interact with customers in a courteous and appropriate manner * Other duties as assigned
Job Related Dimensions * Strong attention to detail * Strong communication skills – both verbal and written * Proficiency in MS Office products (Excel, Word, MS Outlook). * Proficiency in E-Automate or other similar ERP system * Proficiency with ECM/Workflow software * Ability to multitask * Ability to work in fast paced environment with time sensitive deadlines
Qualifications
* HS Diploma or GED
Physical Demands & Work Environment
* Ability to sit at desk for prolonged periods of time. * Ability to talk on the phone and work with various computer tools and applications. * Ability to type and compose written communication in various forms. * Ability to lift 20+lbs on occasion. * Ability to work in fast paced environment