About the role
Position: Lead Contract Monitoring Specialist Classification: Full-time, Exempt Reports to: Manager, Contract Monitoring Services Company: Texans Together Location: Houston, TX
Position Description: The Lead Contract Monitoring Specialist serves as the technical lead for contract monitoring activities and provides guidance, coordination, and support to Contract Monitoring Specialists. This position performs advanced monitoring, compliance, and risk assessment activities while assisting management with quality assurance, training, data analysis, and process improvement initiatives. The Lead serves as a subject matter expert in contract compliance, regulatory requirements, and monitoring activities to ensure consistent application of standards across the provider network.
Primary Responsibilities: 1. Serve as the lead resource and subject matter expert for contract monitoring activities. 2. Provide day-to-day guidance, mentoring, and support to Contract Monitoring Specialists. 3. Coordinate monitoring schedules, assignments, and monitoring activities. 4. Conduct complex desk reviews, on-site reviews, audits, and operational assessments. 5. Review monitoring reports and findings for accuracy, completeness, and consistency. 6. Analyze provider performance data, trends, and risk indicators. 7. Assist with developing corrective action plans and monitor implementation. 8. Conduct risk assessments and identify areas requiring additional oversight. 9. Assist the Manager with network monitoring initiatives. 10. Support readiness reviews for new providers and contract applicants. 11. Develop monitoring summaries for leadership. 12. Assist with training new staff and developing monitoring tools and procedures. 13. Provide technical assistance to providers regarding contract requirements and compliance expectations. 14. Review regulatory changes, state requirements, and agency policies affecting contract compliance. 15. Assist in developing policies, procedures, and quality improvement initiatives. 16. Investigate provider concerns, complaints, and compliance issues. 17. Participate in meetings with internal and external stakeholders, as well as other Single Source Continuum Contractor (SSCC).
Required Qualifications: * Bachelor’s degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree. * Experience with contract monitoring, compliance, quality assurance, or program monitoring. * Experience conducting audits, risk assessments, and compliance reviews.
Preferred Qualifications: * Experience within child welfare, foster care, Single Source Continuum Contractor (SSCC), or social services programs. * Previous mentoring, training, or supervisory experience.
Knowledge, Skills, and Abilities: * Strong understanding of child welfare services and Single Source Continuum Contractor (SSCC) requirements. * Knowledge of contract compliance and performance monitoring. * Strong analytical and problem-solving skills. * Ability to interpret regulations and contract requirements. * Ability to prepare detailed reports and present findings. * Ability to handle fast paced and high-pressure work environments. * Strong organizational and time management skills. * Ability to work independently while supporting team members. * Strong communication and relationship-building skills. * Ability to maintain confidentiality in professional settings. * Proficiency in Microsoft Office and contract management systems.
Work Conditions: * Environment: Office * Work Schedule: Mon – Fri during standard business hours * Travel: Frequent