About the role
Senior Employment Program Manager — Region 1
RISE Services | Front Royal, Virginia or Harrisonburg, VA Pay: $25-26.50 per hour
About RISE Services
RISE Services supports individuals with disabilities in achieving meaningful employment and greater independence in their communities. Our team delivers person-centered services that help people build skills, pursue their goals, and succeed in the workplace.
Position Summary
We are seeking a Senior Employment Program Manager (Senior EPM) to lead employment services in Region 1. This position combines regional program leadership, staff supervision, quality assurance, and direct client services.
The Senior EPM supervises Employment Program Managers (EPMs), provides oversight and support to Employment Specialists (ESs), and helps ensure services are effective, compliant, and responsive to the people we serve.
This is a working leadership position requiring a minimum of 25 billable direct-service hours per week, alongside supervisory and operational responsibilities. The Senior EPM reports directly to the Director of Operations.
Key Responsibilities
Leadership and Supervision
* Supervise and coach EPMs within Region 1 and provide oversight of Employment Specialists.
* Conduct regular supervision meetings, evaluate performance, and establish clear expectations.
* Help staff resolve service delivery challenges and maintain professional accountability.
* Address performance concerns in collaboration with leadership and HR, including corrective actions and performance improvement plans.
Training and Staff Development
* Support onboarding and training for new EPMs and Employment Specialists.
* Provide ongoing coaching in job development, job coaching, documentation, and person-centered service delivery.
* Identify training needs and help staff strengthen their skills and effectiveness.
Direct Employment Services
* Maintain a client caseload and deliver at least 25 billable hours of services each week.
* Provide job development, job coaching, and ongoing employment supports.
* Build relationships with employers and community partners to expand employment opportunities.
* Help individuals pursue employment that reflects their strengths, interests, and goals.
Compliance and Quality Assurance
* Review service documentation for accuracy, completeness, and timely submission.
* Conduct chart reviews and support readiness for DARS, Medicaid, and CARF reviews.
* Monitor adherence to authorization requirements, organizational policies, and applicable service standards.
* Identify documentation or service concerns and follow through on needed corrections.
Reporting and Regional Operations
* Complete and submit accurate monthly DARS reports by required deadlines.
* Monitor staff productivity, caseload distribution, and service outcomes.
* Coordinate with leadership to address staffing needs, service gaps, and regional challenges.
* Support implementation of organizational policies, program improvements, and new initiatives.
Required Qualifications
* Bachelor’s degree in human services, rehabilitation, or a related field, or equivalent relevant experience.
* Experience in employment services, vocational rehabilitation, or disability services.
* Working knowledge of DARS requirements, Medicaid service standards, and service documentation.
* Strong organizational, communication, and problem-solving skills.
* Ability to balance direct services with staff supervision, reporting, and regional responsibilities.
* Commitment to respectful, person-centered services and an inclusive workplace.
Preferred Qualifications
* Prior supervisory or leadership experience, particularly with employment service teams.
* Experience training, coaching, and supporting staff performance.
* Familiarity with CARF standards and quality assurance practices.
* Experience using CaseWorthy or a similar case management system.
Why Join RISE Services?
* Make a meaningful impact on employment opportunities for individuals with disabilities.
* Help shape service quality and staff development across Region 1.
* Work with a collaborative, mission-driven team.
* Grow professionally within an expanding organization.
How to Apply
Submit your resume and cover letter describing your relevant employment services experience, leadership background, and interest in serving as Senior Employment Program Manager for Region 1.
RISE Services is an equal opportunity employer. We welcome applicants from diverse backgrounds and provide reasonable accommodations throughout the application and interview process.