About the role
Job Description
Shift: Tuesday - Saturday
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
* Ensure smooth and timely freight process flow * Ensure accurate and timely data entry into our operating system * Track and trace Air Import files as required * Use Workflows on daily basis * Ensure timely delivery of freight to customers for Import shipments * Ensure documents are timely sent to customer or broker for customs purposes * Ensure accurate and timely client and Service Providers billing * Interact with our customers in arranging their international shipments, meeting customer service standards * Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) * Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. * Understand department process flow, constantly looking for areas of improved efficiency * Ensure all customers' standard operating procedures are followed and updated * Meet KPI standards, as per the company procedures * Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience * Understanding of air documentation process a plus * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Pro-active, strong organizational skills * Good computer skills (Excel, Word, PowerPoint) * IATA certification (preferred) * Fluent in English
Reporting Structure
* Air Import Lead Agent, Supervisor and Manager
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus