About the role
JOB RESPONSIBILITIES: * Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. * Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships * Responsible for overseeing all security operations in assigned area. * Reviews and approves all reports submitted by uniformed officers and investigative reports. * Responsible for the direct supervision, evaluation, and training of Officers. * Supervises and conducts investigations as requested. * Knowledge of Local, State, and Federal Safety Regulations. * Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures. * Ability to resolve guest/team member complaints and concerns with professionalism and efficient follow-up. * Acts with utmost discretion and maintains confidentiality in handling all documentation and information, including team member files and guest information/reports. * Recommends and documents coaching and discipline of staff on appropriate paperwork. * Responsible for monitoring departmental payroll and attendance during assigned shift. * Establishes and maintains an excellent working relationship with all related departments. * Knowledge of fire and safety equipment to assist Fire Command staff in emergencies. * Maintains professionalism at all times when working with other team members and/or guests. * Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests. * Communicate (both written and verbal) with and promote positive team member and guest relations. * Perform all other duties as assigned.
JOB REQUIREMENTS: * One (1) to Three (3) years of security experience (gaming security preferred). * Must be able to complete and maintain the background check and licensing process, required by the Delaware Lottery. * Must have a valid driver’s license. * Knowledge of computer software including Microsoft Word and Excel. * Ability to work independently with minimal supervision. * Act with discretion and maintain confidentiality in handling sensitive information. * Maintain established company and departmental uniform, appearance, and hygiene standards at all times. * Must be able to walk and stand for at least a full eight (8)-hour shift. * Must be able to lift, push, and pull up to 50 lbs in weight throughout the shift * Ability to bend, reach, pull, push, kneel, squat, and grasp as needed * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. * Must be able to speak, read, write, and understand English at a level sufficient to effectively communicate with guests, team members, emergency responders, and law enforcement personnel as required by the position. * Station assignments covering large areas with long walking distances. Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation in climate control. * Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. * Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.