About the role
Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
* Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion * Lead implementation and change projects with multiple stakeholders * Consult customers on governance, meeting preparation, collaboration, and decision-making processes * Facilitate onboarding sessions, workshops, trainings, and enablement formats * Identifyadoption risks and develop clear actions to increase usage and customer value * Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders * Share customer feedback and insights with Product, Tech, Sales, and Leadership * Improve CS processes, playbooks, and scalable enablement materials
Your profile
* Based in Germany * Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management * Experience working with enterprise customers and complex stakeholder structures * Strong communicationand stakeholder management skills in German and English * Ability to consult customers, lead workshops, and translate complexity into clear next steps * Structured, proactive, hands-on, and customer-first mindset * Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus * Strong understanding of corporate decision-making processes and organizational hierarchies. * Experience working with Executive Offices, Board Offices, or Corporate Secretariats. * Proven experience engaging with C-level executives and senior management
Why us?
* 100% remote work and flexible working hours * High ownership in a fast-growing SaaS company * Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales * Close collaboration with enterprise customers and senior stakeholders * Transparent, trust-based culture with fast decision-making * 2–3 offsites and workshops per year * Clear development paths and a steep learning curve
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