About the role
The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.
The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to:
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
Lead Re-engineering Initiatives * Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization. * Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority. * Define scope, milestones, dependencies, decision rights, accountable business owners, and success measures for each initiative. * Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards. * Establish governance, executive reporting, and decision forums to maintain alignment and accountability.
Business Case, ROI & Value Realization * Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions. * Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience. * Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps. * Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.
Operational & Process Transformation * Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities. * Lead process redesign, operating-model changes, and workflow optimization with accountable business and technology partners. * Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience. * Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
Technology & Vendor Strategy * Partner with IT and business teams to evaluate and implement technology-enabled solutions. * Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement. * Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
Leadership & Strategic Advisory * Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth. * Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps. * Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums. * Build alignment across stakeholders while respecting functional ownership and escalation paths.
Change Management * Develop change strategies, stakeholder plans, communications, training, and reinforcement activities appropriate to each initiative. * Identify and mitigate adoption risks, resistance, and organizational barriers. * Define and track adoption measures, confirm readiness, and transition ongoing ownership to business leaders.
Perform other duties as assigned
First 6 Months: Key Priorities * Build a working understanding of Integra’s operating model, strategic priorities, performance drivers, and governance. * Assess core workflows, current performance, pain points, cost drivers, and improvement opportunities across key functions. * Establish relationships with business, technology, Finance, Product, and Clinical stakeholders and clarify decision rights. * Evaluate the existing technology and vendor landscape, reporting, active initiatives, and delivery risks. * Develop an initial prioritized reengineering roadmap with defined owners, baselines, success measures, and recommended next steps.
First 12 Months: Expected Outcomes * Launch and govern a prioritized enterprise reengineering roadmap aligned to strategic and financial objectives. * Advance high-impact initiatives from assessment through implementation with clear ownership, milestones, dependencies, and risk controls. * Deliver decision-ready business cases, ROI/TCO models, and executive recommendations supported by validated baselines and assumptions. * Establish consistent governance, reporting, benefit tracking, and escalation practices. * Achieve measurable improvements in cost, efficiency, quality, scalability, and customer experience. * Complete post-implementation reviews and transition sustained adoption and performance ownership to business leaders.
EDUCATION: * Required: Bachelor’s degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience. * Preferred: MBA or other relevant advanced degree. * Preferred: PMP, Lean Six Sigma, change management, or comparable professional certification. * Preferred: Healthcare consulting experience.
EXPERIENCE: * 10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields. * Demonstrated success leading complex, cross-functional transformation initiatives through influence and without direct authority. * Experience in operations-intensive environments, such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations. * Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans. * Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff.
CORE CAPABILITIES: * Program and portfolio management, including scope, dependencies, risks, decisions, resources, and governance. * Strategic problem-solving, process improvement, and operating-model redesign. * Financial acumen, including ROI, TCO, business-case development, and benefit validation. * Executive communication, facilitation, and stakeholder influence without direct authority. * Data-driven decision-making, performance measurement, and post-implementation evaluation. * Change leadership, organizational adoption, and sustained operational transition. * Technology and vendor strategy, including sourcing, evaluation, implementation, and performance oversight.
SALARY: $150,000/Annually