About the role
Job Description
About the Donor Legacy Charge role
The Donor Legacy Charge (DLC) provides charge leadership and operational oversight for Donor Legacy (family advocate) shift activities. Serving as the shift lead, this role delivers real-time logistical direction, supports high-quality case management, and ensures compassionate family donation conversations. The DLC mentors Donor Legacy Advocates (DLAs), collaborates with cross-functional partners, and promotes excellence in quality, performance, and professional development across Donor Legacy operations.
Essential Duties & Responsibilities
* Shift Leadership & Operations: Serves as the Donor Legacy shift leader, providing real-time oversight, operational decision-making, staff deployment, and workload balancing. Functions as a DLA in time-sensitive or high-acuity situations as needed.
* Staff Coaching & Support: Provides immediate coaching, guidance, and emotional support to DLAs during routine and complex cases; supports strategy development and escalates risks or concerns to On-Duty Donor Legacy Risk when appropriate.
* Family Donation Conversation Support: Reviews case and family information, advises on timing and approach for authorization discussions, and supports DLAs in facilitating compassionate, informed, and ethical family donation conversations in alignment with policy and regulation.
* Collaboration & Communication: Works closely with the Organ Advisor on Call (AOC), Referral Optimization Charge (ROC), ORO, and Hospital Engagement & Strategy (HE&S) teams to ensure accurate, timely information exchange and coordinated care planning.
* Quality, Performance & Development: Reviews documentation and case activity in real time for accuracy and quality, identifies workflow trends and opportunities, provides training feedback, and participates in case reviews, debriefings, and performance analysis.
* Administrative & Organizational Responsibilities: Attends required meetings, maintains current knowledge of SOPs and CEU requirements, and completes additional duties and special projects as assigned by Donor Legacy leadership.
We Offer
* Competitive salary * Annual organizational incentive program * Medical, dental & vision insurance * Paid life and long-term disability insurance * Voluntary life insurance options * 403(b) employer match and profit sharing * Tuition assistance program * Employee wellness & assistance programs * Inclusive culture – consistently recognized as a top workplace in Arizona * Tobacco-free, drug-free workplace
Qualifications
Minimum Education
Bachelor’s Degree or equivalent experience
Minimum Experience
3 years of experience as Donor Legacy Advocate, Family Services Coordinator, Donation and Family Advocate or similar OPO role.
Preferred Education
Master’s degree
Preferred Experience
Experience in OPO lead, preceptor, charge or supervisory capacity.
Preferred Certification
Certified Procurement Transplant Coordinator (CPTC/CEPTC)
Certified Tissue Banking Specialist (CTBS)
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.