About the role
Job Description
The Logistics Coordinator is responsible for managing and coordinating routing and trip planning for transportation operations. This role plays a key part in ensuring efficient, cost-effective, and timely movement of goods. Duties include planning daily routes, monitoring trip progress, and maintaining communication with drivers and internal teams to support smooth logistics operations.
Responsibilities and Duties
Route & Trip Planning
* Plan, optimize, and schedule daily delivery and pickup routes based on customer locations, delivery windows, and load requirements
* Coordinate trip assignments and ensure accurate dispatching of drivers
* Use routing software or tools to improve delivery efficiency and reduce costs
Logistics Coordination
* Monitor and track vehicle movements, updating internal teams and customers as needed
* Communicate with drivers to provide route updates, resolve on-the-road issues, and ensure compliance with safety and service protocols
* Adjust trip plans based on traffic, weather, road conditions, or last-minute delivery changes
Reporting & Documentation
* Maintain accurate records of route plans, trip logs, fuel usage, and delivery confirmations
* Prepare and submit daily/weekly reports on trip performance, delays, and route efficiency
* Collaborate with the warehouse team to ensure timely loading/unloading and accurate documentation
Customer Service & Communication
* Serve as a liaison between drivers, warehouse staff, and customer service teams
* Ensure delivery issues or delays are communicated professionally and resolved promptly
* Support inquiries related to delivery times, route status, and shipment tracking
Compliance & Safety
* Ensure all trip planning adheres to DOT regulations, company policies, and safety protocols
* Monitor driver hours and rest periods to ensure compliance with transportation laws
* Assist in incident reporting and investigations related to routing or delivery execution
Qualifications
* High school diploma or GED required; associate or bachelor’s degree in Logistics, Transportation, or related field preferred
* 2+ years of experience in logistics, transportation, or dispatch coordination
* Strong knowledge of routing software, GPS tracking systems, and transportation management systems (TMS)
* Excellent organizational, problem-solving, and communication skills
* Ability to multitask in a fast-paced environment and adapt to changing priorities
* Familiarity with DOT regulations and fleet safety standards
* Proficient in Microsoft Office Suite (Excel, Outlook)
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits:
• Paid overtime available for non-exempt employees • Low-cost insurance (medical, dental, vision, life & disability) • Maternity and paternity benefits • 401(k) plan (company matching) • Paid holidays, vacation, and sick time • Educational assistance