About the role
Job Description
WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f). As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :
• Manage a portfolio of clients in collaboration with the Relationship Managers
• Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …
• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)
• Follow-up and monitoring of the transactions of our clients (KYT)
• Ensure a smooth and safe management of clients’ data
• Build a strong collaboration within the team and other departments to serve the clients’ needs
• Respect and improvement of the processes
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
Your profile:
Competencies / Behaviour:
• Good team spirit
• Risk Management oriented • High level of communication • Commercial skills
• Good administrative organization • Autonomy and proactivity
• Adaptability
• Solution-oriented
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
• Good knowledge in KYC (Know Your Customer)
• Knowledge in E-banking tools and connectivity
Experience:
• Studies in Economics/ Banking or Customer Service • A first experience in the banking sector or Customer Service will be considered as an asset
Languages:
• Fluency in French and in English is mandatory