About the role
Job Description
Provide ownership and day-to-day support for all IT services across Rugby RDCs and tyres depots across the country, ensuring the availability, security and performance of systems that underpin warehouse and distribution operations. Deliver a high standard of customer service through effective Level 1-3 support, strong stakeholder engagement, adherence to compliance requirements, and the development of clear technical documentation and operational processes.
Act as a key member of the UK IT team, supporting and enhancing infrastructure technologies including networking, VMware, Citrix, storage and disaster recovery solutions. Contribute to IT projects, continuous improvement initiatives, automation opportunities and vendor management activities, Ideal for an individual seeking to develop their leadership capabilities, with opportunities to deputise for the IT Manager and provide technical guidance across the support function.
Qualifications
Essential Relevant qualification in Information Technology, Computer Science, or a related discipline, or equivalent commercial experience. Demonstrable experience supporting Microsoft server and enterprise infrastructure environments. Strong working knowledge of Active Directory, Windows Server, Storage, virtualisation technologies, and SQL databases.
Desirable Microsoft certifications (e.g. Microsoft Certified: Windows Server, or equivalent). VMware certification (VCP) or equivalent virtualisation experience. ITIL Foundation certification. NetApp, storage, or infrastructure-related certifications.
Additional Information
There maybe a requirement to travel to other sites, as well as some minimal weekend working and ITONCALL. Excellent stakeholder communication, supplier coordination and customer service skills. Strong organisational skills with the ability to prioritise workload in a fast-paced environment. Demonstrable experience supporting business-critical infrastructure, applications and end-user services Understanding of change, incident, asset and service management processes. Committed to delivering reliable, secure and high-availability IT services.
Ready to drive with Continental? Take the first step and fill in the online application.