About the role
1.Administrative Support to the Manager of Service Technicians
* Prepare reports, summaries, and presentations
* Coordinate communication and information flow between departments
2.Coordination of Field Service Technicians
* Plan and optimize technicians’ schedules and assignments
* Monitor service job execution (timeliness, quality, completion)
* Support dispatching and prioritization of service requests
* Maintain regular communication with field technicians and resolve operational issues
3.Service Systems & Documentation Management
* Enter and update data in Dynamics systems
* Ensure accuracy and completeness of service documentation (service reports, protocols)
* Maintain proper documentation archiving in line with company procedures
* Generate KPI reports related to service performance
4.Customer & Internal Collaboration
* Act as the first point of contact for administrative service-related inquiries
* Coordinate service requests and track their status
* Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)
* Support complaint handling and escalation processes
5.Operational & Logistics Support
* Coordinate delivery of spare parts, tools, and equipment to field technicians
* Monitor inventory levels in cooperation with the warehouse team
* Organize shipments, returns, and equipment logistics
* Assist in organizing technical training sessions for the team
6.Process Improvement & Quality Control
* Analyze operational data and identify improvement opportunities
* Support the implementation of process improvements within service operations
* Ensure compliance with company standards and procedures
Requirements
* Previous experience in administrative or coordination roles (service/technical environment is a plus)
* Strong organizational and multitasking skills
* Familiarity with CRM/ERP systems
* Excellent communication and teamwork skills
* Proficiency in MS Office (especially Excel)
* Fluent in Polish and Good command of English (additional languages are a plus)