About the role
What we offer
* The opportunity to join a family-owned group with an international presence in the transport and logistics sector.
* A varied role combining customer service, administrative follow-up and operational coordination.
* A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.
* The opportunity to work closely with different internal departments and contribute to customer satisfaction.
Requirements
Responsibilities
CUSTOMER SERVICE & AFTER-SALES SUPPORT
* Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.
* Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.
* Provide customers with clear and accurate information and ensure their requests are handled efficiently.
* Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.
COMPLAINT MANAGEMENT & FOLLOW-UP
* Gather all relevant information required to investigate customer complaints.
* Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.
* Coordinate with the relevant internal teams to ensure complaints are handled efficiently.
* Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders.
OPERATIONAL COORDINATION & PROBLEM-SOLVING
* Independently investigate operational enquiries and identify appropriate solutions.
* Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.
* Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.
* Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests.
Profile
EDUCATION & EXPERIENCE
* You hold a bachelor's degree or have equivalent professional experience.
* You have at least 2 years of experience in the transport sector, ideally in a customer service role.
* Experience in customer service within the road freight transport sector, specifically involving curtainsider trucks rather than container transport, is a strong asset.
* You have a good understanding of customer service processes and the operational aspects of road transport.
LANGUAGES
* You are proficient in Dutch, English and French, both spoken and written.
PERSONAL SKILLS
* You have a strong customer focus and a service-oriented mindset.
* You possess excellent communication skills and are comfortable interacting with customers by email and telephone.
* You are accurate, detail-oriented and well organised.
* You have strong problem-solving skills and can work independently to find solutions.
* You are able to work under pressure and manage competing priorities.
* You are a team player who collaborates effectively with different departments.
* You have good administrative skills and ensure rigorous follow-up of files and customer requests.
* You combine a commercial mindset with a strong commitment to customer satisfaction.
About JOST
Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.
We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.
A few key figures:
* More than 4,000 employees across 10 countries
* 2,100 trucks and 4,500 trailers
* 810,000 m² of warehousing space across Europe
* €441 million in consolidated revenue
* 54 companies operating across 5 currencies
Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.