About the role
Application Support Engineer (Site Reliability Engineer)
Location: USA Job Type: Full-Time, no visa sponsorship available
Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You'll Do
As an Application Support Engineer, you will:
* Be part of a global production operations team responsible supporting external facing web applications. * Manage incidents, perform root cause analysis, and implement preventative solutions. * Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. * Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Key Responsibilities
* Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. * Monitor and troubleshoot issues using observability tools like Splunk. * Create, document, and iterate application monitoring including alerts and synthetic tests * Investigate and expand functionality in Splunk to enable Splunk AI solutions. * Create dashboards and capture metrics to improve visibility and performance. * Respond proactively to system alerts and customer complaints. * Apply industry best practices to support processes. * Participate in a planned on-call rotation.
Qualifications
* 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). * Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred). * Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc) * Familiarity with AWS and/or Kubernetes architecture. * Strong ability to analyze logs and code to resolve Tier 2 issues. * Experience in application-focused support engineering or SRE roles. * Excellent written and verbal communication skills. * Background in DevOps and scripting (Python preferred). * Familiarity with ITIL practices, incident management, and documentation. * Experience with disaster recovery, business continuity, and ServiceNow dashboards. * Comfortable working in Linux environments and shell scripting.
Preferred Qualifications
* Bachelor's or Master's degree in Computer Science, Engineering, or related field. * Consulting experience and Agile methodology background. * Proven ability to lead small to medium-sized teams. * Certifications: ITIL Foundation, AWS, Azure, or GCP. * Experience with Mulesoft, Postman, and API testing support. * Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding. * Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM) * Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
What We Value
* A proactive, "Can Do" attitude. * Self-driven and autonomous work style. * Strong communication across internal and external teams. * Passion for operational excellence and continuous improvement. * Commitment to compliance and industry best practices.