About the role
POSITION OVERVIEW
MetroSys is seeking an experienced BeyondTrust Endpoint Privilege Management (EPM) Consultant to provide ad hoc professional services supporting a client experiencing application connectivity issues involving BeyondTrust EPM and Resideo/Honeywell Compass software.
The client currently has approximately 110 BeyondTrust EPM Desktop Cloud licenses for Windows and macOS endpoints. BeyondTrust has been implemented and was operating successfully; however, certain Windows workstations running Compass are now unable to connect to remote alarm panels despite being governed by the same BeyondTrust policies.
The consultant will be responsible for performing a cross-platform technical assessment to determine whether the issue originates from BeyondTrust EPM policies, Windows/Microsoft components, SQL/.NET dependencies, endpoint security controls, network behavior, or the Compass application itself.
This is not intended to be a traditional break/fix support role. The consultant should be capable of owning the investigation across multiple technologies, isolating the root cause, implementing or recommending remediation, and documenting appropriate BeyondTrust configuration and application-management practices.
KEY RESPONSIBILITIES
* Review the client's existing BeyondTrust EPM Desktop Cloud configuration, policies, application rules, elevation policies, and endpoint behavior. * Troubleshoot Compass installation and runtime behavior across affected and functioning Windows endpoints. * Compare a known-working workstation against affected systems to identify differences in configuration, policy enforcement, permissions, services, registry settings, networking, and application dependencies. * Investigate whether BeyondTrust policies or endpoint controls are affecting or redirecting Compass communications with remote alarm panels. * Review application dependencies including Microsoft .NET Framework, SQL Server Express, Windows services, application permissions, and local security settings. * Analyze Compass outbound communications and determine whether connections are being blocked, redirected, modified, or otherwise affected by endpoint or network controls. * Review BeyondTrust application events, audit information, policy matches, elevation activity, and other available logs to identify potential conflicts. * Temporarily test or modify BeyondTrust policies in a controlled manner to isolate EPM as a potential cause without unnecessarily weakening endpoint security. * Coordinate troubleshooting findings with BeyondTrust, Resideo/Honeywell, Microsoft, and the client's internal IT team as appropriate. * Identify the root cause or provide a documented technical assessment identifying the most likely responsible component and recommended next steps. * Implement approved BeyondTrust configuration changes or application exceptions when required. * Document final configuration, troubleshooting findings, remediation steps, and recommended BeyondTrust EPM best practices. * Provide additional BeyondTrust professional services using a block-of-hours model as requested by the client.
REQUIRED QUALIFICATIONS
* Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM) Cloud for Windows. * Experience creating, troubleshooting, and modifying BeyondTrust application control and privilege-management policies. * Strong Windows endpoint troubleshooting experience. * Working knowledge of Windows networking, application communications, DNS, firewall behavior, services, registry, and security controls. * Experience troubleshooting Windows applications dependent upon .NET Framework and Microsoft SQL Server/SQL Express. * Ability to analyze application behavior using Windows and network diagnostic tools. * Experience troubleshooting situations involving multiple vendors where the source of the issue is initially unknown. * Ability to independently perform discovery, testing, root-cause analysis, remediation, and technical documentation. * Strong client-facing communication skills and ability to coordinate with third-party vendor support teams.
PREFERRED QUALIFICATIONS
* BeyondTrust certifications or significant BeyondTrust EPM implementation experience. * Experience with Resideo/Honeywell Compass, alarm-management software, building automation, or similar Windows-based operational applications. * Experience with Microsoft Intune, Entra ID, Defender, Group Policy, or other endpoint-management/security platforms. * Experience troubleshooting application traffic using tools such as Wireshark, ProcMon, Event Viewer, PowerShell, or similar diagnostic utilities.