About the role
The Regional Snow Removal Operations Manager is responsible for snow removal field operations at Chicago Central during the winter season, and for off-season snow closeout across Chicago North, Chicago Central, and Chicago South. In season, responsibility is limited to Chicago Central: planning and executing plowing, shoveling, and de-icing; mobilizing crews and equipment; managing routes; monitoring weather and job performance; and managing full-time hourly operations staff at that branch. After the season, the manager will transition to oversees off-season activities and landscape services for all three branches, including post-season inspections, site repairs, removal of snow-related site equipment, fleet repair tracking, and movement of salt and other materials.
Duties and Responsibilities
In-Season Snow Removal — Chicago Central only * Plan and execute snow removal operations at Chicago Central during winter, including plowing, shoveling, and de-icing. * Coordinate Chicago Central snow removal crews, equipment mobilization, route management, and weather monitoring. * Prepare snow equipment for Chicago Central, verify readiness, and ensure proper deployment before and during snow events. * Monitor job performance at Chicago Central during snow events and ensure safety and quality standards are met. * Direct full-time hourly operations staff at Chicago Central on storm response, including staging, shift coverage, and redeployment as conditions change. * Complete post-event reporting for Chicago Central and follow up on client feedback or service adjustments with the Operations Director or Account Manager. * In-season field operations at Chicago North and Chicago South are outside this position’s scope.
Post-Season Coordination — all three branches * Oversee off-season activities for Chicago North, Chicago Central, and Chicago South after the snow season. * Schedule and complete post-season site inspections at all three branches and document property condition, remaining snow equipment, and items requiring repair. * Coordinate site repairs related to snow removal services across all three branches, including scheduling, vendor or crew assignment, and confirmation that work is closed out. * Coordinate removal of snow-related equipment from client sites at all three branches and confirm sites are clear. * Track open post-season items to completion for each branch and report status to the Operations Director.
Fleet and Equipment * Coordinate with the fleet department to track repairs on snow equipment, including pushers, minor sidewalk equipment, and other snow equipment as needed, for all three branches in the off season. * During the season, coordinate fleet repair tracking for Chicago Central equipment. * Maintain visibility of equipment status, downtime, and return-to-service dates so each branch can plan the next season. * Assist in managing snow equipment inventories and coordinate repairs or maintenance. * Verify Chicago Central equipment readiness ahead of the snow season/landscape and confirm post-season equipment condition and repair plans for all three branches.
Materials Movement * In season, coordinate movement of salt and related de-icing products for Chicago Central. * Post season, coordinate movement of snow removal materials, including salt, among all three branches, yards, and sites as needed. * Coordinate movement of landscape materials as needed in support of company operations. This duty is limited to logistics and does not include landscape production work. * Keep accurate records of materials moved, quantities, and destinations.
Staff Leadership * Manage full-time hourly operations staff at Chicago Central during the snow season. * Set daily and storm priorities, assign work, and hold Chicago Central staff accountable for safety, attendance, and quality. * In the off season, direct the staff and resources needed to complete post-season work at Chicago North, Chicago Central, and Chicago South. * Coach and develop field staff and provide input on crew performance to the Operations Director. * Assist with training and onboarding of new team members on snow practices and safety procedures. * Enforce safety protocols and company policies across assigned snow operations.
Administrative Support * Maintain accurate records for job progress, labor hours, materials used, equipment status, and weather-related documentation. * Address client concerns related to snow service in collaboration with the Operations Director or Account Manager. * Interpret snow maps, work orders, and client specifications and communicate them clearly to field staff.
Qualifications
* 5+ years of experience in snow operations, or in field operations with substantial snow removal responsibility. * Working knowledge of snow removal practices, including plowing, shoveling, de-icing, route management, and site closeout. * Supervisory or crew leadership experience required. Experience coordinating work across more than one location preferred. * Ability to interpret snow maps, work orders, and client specifications. * Valid driver’s license with a clean driving record. * Bilingual (English/Spanish) a plus.
Skills and Competencies
* Strong organizational and multi-tasking skills across in-season response at one branch and off-season closeout across three branches. * Clear and professional communication with crews, fleet, account managers, and clients. * Ability to manage full-time hourly staff and keep storm priorities consistent. * Adaptability to urgent weather events and after-hours work. * Familiarity with snow removal equipment, including plows, pushers, and sidewalk equipment, and with fleet repair workflows. * Proficiency in mobile field technology, scheduling tools, and Microsoft Office Suite.
Working Conditions
* Outdoor work in winter weather during snow events, plus yard, shop, and site work in the off season. * Physical demands including lifting up to 50 lbs and hands-on field tasks. * In season, work is based at Chicago Central. Post season, regular travel among Chicago North, Chicago Central, and Chicago South branches and client sites. * Flexibility for early mornings, nights, weekends, and on-call snow response during the winter season. * This position does not include landscape maintenance or enhancement duties. In-season snow operations are limited to Chicago Central.