About the role
HSPG’s mission is to put a roof over the heads of the people who need it most.
Having somewhere to call home is one of our most important basic human needs. The housing shortage presents one of the biggest social crises in the UK. We’re here to create thousands of homes to alleviate that.
HSPG is a social impact real estate company: building partnerships, creating homes, developing communities. At the heart of our Living Sector platform is PPHA, the Group’s For Profit Registered Provider: co-owned in a Joint Venture by HSPG and global investment firm Sixth Street. We are backed by over £1bn, made up of equity and debt. As one of Homes England’s Strategic Partners, we have an additional £150m to deploy. We deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes at scale.
We can only scale at our desired pace through innovation. We are living through one of the most significant technology shifts in history, and we plan to drive our growth through tech-first, AI-enabled solutions. We expect everyone on the team to look for the tech solution first.
PPHA’s north star is to create homes for more than 8,000 families and individuals by 2030.
THE ESSENTIALS CORE MISSION Platform: Group Status: Full time, permanent. Your core mission is to be the unlock for everyone else in Working arrangement: We typically work 4 days in the office, the business.Our flywheels depend on our teams acquiring, 1 day from home. delivering, selling and managing homes for our customers, Hours: 37.5 hours per week. and they can only do that when the business around them Start: ASAP works. This is a Group role, but today the business is almost entirely Archie, so that is where your focus sits. You own how efficiently we work: the people we hire and keep, the processes we use, the systems and AI we run on, and how we communicate. You create an environment where brilliant people can do their best work, leaders can effectively lead, technology makes us better, and defined ownership means the business moves at pace, with precision. Your output is clearly evidenced on the bottom line. Better processes and AI across the business keep our overheads intentionally lean as we grow. You are a talented generalist who gets sh*t done, rather than holding multiple meetings about how you'd do it. You have the authority and confidence to lead the people in the function, while staying close enough to the detail to spot problems, challenge inefficiency and step in when something needs to move. You are a doer, not only a leader. THE BENEFITS SPECIFIC EXPERIENCE 25 holiday days per year; 7+ years in business operations (BizOps) in the tech 4 ‘Me Days’ per year (take a Me Day – focus on you); industry. Team social events and trips; Wellness allowance of £70 per month to be used for gym, Ideally, you have scaled a business from c.30 to c.80 classes, physio or other wellness costs; people. Private healthcare with Vitality; Mintago financial platform; Drive Electric salary sacrifice; Enhanced maternity, paternity and parental leave; Employee referral scheme: £2,000 towards a getaway of your choice
OBSESS EXCEL You excel at: You obsess over: Leadership across disciplines: you are self-assured in your Scale: you think in tech-enabled processes that scale, and own expertise, and humble and curious enough about the you won't settle for a fix that only works for the business functions outside it to add value there, so the specialists we are today. you lead respect you for your leadership rather than for technical knowledge you don't claim to have. Efficiency: bottlenecks bother you, and you can't leave something complicated alone until it's simple. Emotional intelligence: you take the time to understand what drives each person you work with, what their "why" is, and People: you care deeply about whether the people we bring in what they need to feel they've succeeded in their role. will succeed, perform and love working here. Process implementation: you won't always create the process, Culture: you constantly iterate our cultural experience to but you make sure people are engaged with it and that it is ensure the whole team is bought into the vision and knows implemented seamlessly into the business. what they need to do to achieve it. 90-day wins 12-month impact outcomes Material impact and results within first 12 months. Early traction and strategic control. * The method fully embedded across every department, with * Filled 80% of time-sensitive open roles, with positive cost savings evidenced and the method used daily as part feedback from hiring managers on the improvements you of our common language, not just written on the wall. made to the process. * The employee lifecycle plan delivered, with Great Place * Created a plan covering every stage of the employee to Work results up by at least 10% in three or more areas lifecycle, including onboarding, training, development, currently scoring below 90%. succession and remuneration reviews, with timelines, an * Our ESG and social impact strategy launched, a JEDI owner for each stage and SMART outcomes. (justice, equity, diversity and inclusion) team formed * Rolled out the method, HSPG's approach to creating and running, and our B Corp certification maintained, efficiencies across the business, end to end in two including annual reporting and readiness for departments: analysed every process in each and completed recertification. all six steps. * Cost per hire and retention on track against targets you * Took at least two operational areas off the MD, such as set and agreed with the MD, based on your own analysis of PR, company events, company policies or compliance what we spend on recruitment and why. training, so she has zero day-to-day involvement and is needed only for final sign-off.
Core behaviours
ACCOUNTABILITY
You are accountable for:
* People and culture: the full employee lifecycle, talent and our cultural experience. * Operational processes and the method across every department, including the operations budget * Systems, IT and AI, including the CRM and our software subscriptions. * Brand, marketing, PR, internal communications and events, overseen through your team. * Health and safety, compliance, ESG and social impact, the JEDI team and our B Corp certification.
You are not accountable for:
* Group strategy. * Housing operations, such as customer complaints, housing management and property management. * Owning any single part of the flywheel: you influence the whole flywheel rather than running one piece of it.