About the role
Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA - 5 days onsite
Responsibilities: * Desktop support experience- troubleshooting, configuration, software installation * Experience with ticketing system * Review onboarding requests, review tickets and document issues * Adept at M365, Windows, Active Directory, ticketing systems * Provide troubleshooting and support to end users on a variety of issues- incidents and problems * Provide technical assistance to the customer (Examples) - Password reset - Account information - Case number information - Adobe Reader issues - Brower issues - Technical computer issues - Internet connectivity * Set up equipment for employee use * Image computers using a variety of methods * Install and perform minor repairs to computers and peripheral equipment within the office premises
Experience: * Minimum 3 years of experience in software, hardware, and network * Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365 * Experience with of Windows, M365, PC and Printer configuration * Strong customer service skills, detail oriented, and deadline driven * Strong communication skills and client interfacing skills * Enthusiastic and willing to take initiative * Bilingual in English and Korean is a must