About the role
Company: Wilkins Recreational Vehicles Job Title: Assistant Service Manager/Service Writer Location: Nichols, NY 13812
Join the #1 RV dealer in New York and become part of an award-winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high-performing service department
Salary Range:
* $55,000.00 - $70,000.00 dependent on experience.
Benefits:
* Competitive Wages * Medical, Dental, and Vision Insurance * 401K and Employer Match Program * PTO/Sick Time * Voluntary Benefit Program * Employee Referral Program * Employee Discount * RV Borrowing Program
Position Summary: As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset.
----------------------------------------
Key Responsibilities: * Manage the full service cycle: appointment setting, work order preparation, and final invoicing * Supervise, support, and motivate a team of technicians to meet productivity and quality goals * Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow * Build and maintain strong customer relationships through clear communication and follow-up * Assist customers in identifying service needs and offer appropriate solutions * Prepare accurate service estimates and obtain necessary approvals * Promote available products and services * Ensure work is completed to customer satisfaction and follow up as needed * Drive service department efficiency and actively identify upsell opportunities * Maintain compliance with all company policies and procedures * Collaborate with internal departments to support overall dealership success
----------------------------------------
Requirements: * 2+ years of experience in a supervisory or management role (preferred) * Previous experience managing or working closely with service technicians is highly preferred * Ability to thrive in a fast-paced, customer-focused environment * Strong interpersonal and communication skills * Professional appearance and demeanor * High level of motivation, integrity, and a strong work ethic * Ability to lead by example and foster a positive team culture
Apply today to join our team!